8200 Training platforme
8200 Training platforme
8200 Training platforme
In a high pressure environment, this AI-driven system helped trainees learn 40% faster and certify smarter.
AI-driven training that enabled 40% faster learning under pressure
In a high pressure environment, this AI-driven system helped trainees learn 40% faster and certify smarter.
Role
Role
Product Designer
Product Designer
Duration
Duration
~ 4 month
~ 4 month
Team
Team
Product Designer (me) + 1 PM + 5 FE + 5 BE
Product Designer (me)
1 Product Manager
5 Front end
5 Back End
Product Designer (me)
+ 1 PM + 5 FE + 5 BE
Listening, transcribing, translating - all in real time
Listening, transcribing, translating - all in real time
Wireless operators are trained to listen to complex audio streams in a foreign language, accurately transcribe what they hear, translate it and summarize the key information under time pressure. This requires high concentration, linguistic accuracy, fast pattern recognition and strong working memory.
Wireless operators are trained to listen to complex audio streams in a foreign language, accurately transcribe what they hear, translate it and summarize the key information under time pressure. This requires high concentration, linguistic accuracy, fast pattern recognition and strong working memory.
Training is built around repetitive listening exercises that simulate real operational scenarios where trainees must gradually improve speed, accuracy and decision making quality. Both precision and consistency are critical as small errors can significantly impact outcomes.
Training is built around repetitive listening exercises that simulate real operational scenarios where trainees must gradually improve speed, accuracy and decision making quality. Both precision and consistency are critical as small errors can significantly impact outcomes.
“Without immediate feedback, it’s hard to know whether you’re improving or just repeating the same mistakes ”
“Without immediate feedback, it’s hard to know whether you’re improving or just repeating the
same mistakes ”
When learning feels like guesswork
When learning feels like guesswork
Traditional training processes often rely on manual workflows, delayed feedback and fragmented tools. Trainees struggle to understand their progress and correct mistakes in time while instructors face heavy workloads and limited capacity to provide support.
Traditional training processes often rely on manual workflows, delayed feedback and fragmented tools. Trainees struggle to understand their progress and correct mistakes in time while instructors face heavy workloads and limited capacity to provide support.
The result is slow and frustration learning cycles, high cognitive load and inefficient certification processes. This project focuses on redesigning this experience into a streamlined, data-driven and scalable digital training system.
The result is slow and frustration learning cycles, high cognitive load and inefficient certification processes. This project focuses on redesigning this experience into a streamlined, data-driven and scalable digital training system.
Their Experience, Our Map
Their Experience, Our Map
Their Experience, Our Map
I conducted qualitative research with trainees and instructors using in depth interviews and workflow walkthroughs to capture real behaviors, cognitive challenges and operational constraints. Insights were synthesized through affinity mapping, followed by empathy mapping and pain point clustering. These findings were translated into user journeys and How Might We questions which guided the product strategy and design decisions.
I conducted qualitative research with trainees and instructors using in depth interviews and workflow walkthroughs to capture real behaviors, cognitive challenges and operational constraints. Insights were synthesized through affinity mapping, followed by empathy mapping and pain point clustering. These findings were translated into user journeys and How Might We questions which guided the product strategy and design decisions.
Trying, Tired, Trapped
Trying, Tired, Trapped
The empathy mapping highlighted high cognitive load, uncertainty around performance, emotional fatigue and reduced sense of control among trainees alongside instructor stress and time pressure.
The empathy mapping highlighted high cognitive load, uncertainty around performance, emotional fatigue and reduced sense of control among trainees alongside instructor stress and time pressure.
Too Many Steps
Too Many Steps
The journey revealed how many micro steps trainees go through to complete a single exercise and how instructors already carry a heavy operational load before even reviewing a submission.
The journey revealed how many micro steps trainees go through to complete a single exercise and how instructors already carry a heavy operational load before even reviewing a submission.
What Made Progress So Hard?
What Made Progress So Hard?
Pain points clustered around delayed feedback, heavy manual review, fragmented tools, low progress visibility and declining motivation driven by a frustrating repetitive process.
Pain points clustered around delayed feedback, heavy manual review, fragmented tools, low progress visibility and declining motivation driven by a frustrating repetitive process.
What If It Was Just Easy?
What If It Was Just Easy?
HMWs translated constraints into focused opportunity areas, guiding AI automation, flow simplification, unified workflows and engagement design.
HMWs translated constraints into focused opportunity areas, guiding AI automation, flow simplification, unified workflows and engagement design.
Why Progress was Stuck?
Why Progress was Stuck?
Why Progress was Stuck?
Feedback Delay
Feedback Delay
Delayed feedback slows learning and overloads instructors, limiting scalability.
Delayed feedback slows learning and overloads instructors, limiting scalability.
Task Switching
Task Switching
Constant switching between transcription and translation slows flow and increases error risk.
Constant switching between transcription and translation slows flow and increases error risk.
Instructor Load Limits Scale
Instructor Load Limits Scale
Instructor Load Limits
Manual review consumes time and reduces consistent support.
Manual review consumes time and reduces consistent support.
Low Engagement
Low Engagement
Repetitive, demanding practice without feedback reduces motivation.
Repetitive, demanding practice without feedback reduces motivation.
Repetitive, demanding practice without feedback reduces engagement and motivation.
Design Strategy
Design Strategy
Design Strategy
Make Progress Visible and Motivating
Make Progress Visible and Motivating
Make progress visible and motivating through dashboards, gamified elements and leaderboards supporting autonomous self correction, healthy competition and sustained learner engagement.
Make progress visible and motivating through dashboards, gamified elements and leaderboards supporting autonomous self correction, healthy competition and sustained learner engagement.
Reduce Cognitive Load
Reduce Cognitive Load
Restructure the practice flow to avoid sentence level switching. Trainees first complete full transcription followed by full translation, reducing context switching and improving focus and accuracy.
Restructure the practice flow to avoid sentence level switching. Trainees first complete full transcription followed by full translation, reducing context switching and improving focus and accuracy.
Shorten the Feedback Loop
Shorten the Feedback Loop
Enable real-time, personalized feedback through AI-powered automated evaluation and instant system responses, strengthening learning continuity and reducing instructor dependency.
Resume
Resume
Resume
Driving Speed, Accuracy & Motivation
Driving Speed, Accuracy & Motivation
Reduced certification time by ~50% delivering meaningful cost savings and faster operational readiness. Lowered instructor workload and manual coordination effort. Reduced cognitive load, leading to fewer human errors and improved task accuracy. Enabled trainees to track strengths and weaknesses, increasing motivation and self-driven improvement.
Awarded the “Instructor Excellence Award” for operational impact.
Reduced certification time by ~50% delivering meaningful cost savings and faster operational readiness. Lowered instructor workload and manual coordination effort. Reduced cognitive load, leading to fewer human errors and improved task accuracy. Enabled trainees to track strengths and weaknesses, increasing motivation and self-driven improvement.
Awarded the “Instructor Excellence Award” for operational impact.
What This Project Taught Me
What This Project Taught Me
This project strengthened my openness to iteration, even in later stages, as small ideas can meaningfully improve complex systems. It sharpened my approach to reducing cognitive load, designing for motivation and engagement and leveraging AI thoughtfully to drive real operational impact.
This project strengthened my openness to iteration, even in later stages, as small ideas can meaningfully improve complex systems. It sharpened my approach to reducing cognitive load, designing for motivation and engagement and leveraging AI thoughtfully to drive real operational impact.